Returns are accepted within 14 days - starting from the day of receiving your order.

If you wish to arrange for goods to be returned, please contact us quoting your order number and reason for return.

Items returned need to be returned in the condition they were sent with all packaging for a full refund of the item. We do not cover return postage.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, wax melts, room sprays or gift cards.

Faulty Items

If the items are faulty when the consumer receives them, the consumer must notify Daisy Ray upon receipt of faulty goods.

It is recommended that Royal Mail signed for be used as proof of posting. Upon the receipt of the goods we will conduct an inspection of the goods and if the goods are found to be faulty we will refund any postage charge inccured.

Any returns lost in the mail service are not the responsibility or liability of Daisy Ray it is you the consumer that must file a claim with the courier service you used. 

All made to order and personalised items are non-returnable unless they are faulty.

Refund policy

Refunds are normally processed within 5-days of receipt of goods at our studio. Refund of 'returned Products' lost in transit will not be considered unless proof of posting is supplied.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

RETURNED PARCELS

If your parcel is returned to us due to failed delivery attempt/attempts or has been at your local post office for to long, unfortunately as a small business it is down to the customer to cover and arrange to have this parcel redelivered the cost of this is £4.