FAQS
Your question isn't on here? Give us an email at hellodaisyray@gmail.com and one of our team will get back to you as soon as possible, customer service is open 8am to 4pm Monday to Friday (not including bank holidays)
Who are Daisy Ray and what do we do?
Hello! Daisy Ray are a home fragrance company specialising in unique wax melts, home fragrances and bath and body. We are known for our wax melts but a full list of products can be found on our PRODUCTS page. Daisy Ray was founded in 2021 by two sisters Natalie & Rebekah (B).
Where is Daisy Ray Based?
Daisy Ray is based in beautiful Cornwall.
How do I change my wax melts?
The easiest way we’ve found is to turn on or light a tea light and leave for around 30 seconds. Then whilst stabilising the burner with one hand, you should be able to slide the old wax out with the other. Alternatively you can use cotton wool to soak up the wax and pop it in your bin (please watch fingers wax can get hot).
Why is there clear smoke coming from my wax?
No need to panic! This is just the scent being thrown. The weaker the scent gets, the less clear smoke will appear.
If you are at all concerned or worried feel free to send us a photo to our email hellodaisyray@gmail.com and we will be happy to assist.
Why is my wax melt bubbling?
Don’t panic, your wax melts might be bubbling because there could be water in the wax if the wax burner has recently been washed; or the wax could be too hot due to being melted too long; or the tea light might be too close to the bowl.
Always ensure your burner is completely dry before using a new wax melt.
And always ensure your burner is a wax burner, not an oil burner (unless it’s stated the item is safe for use with both wax and oil) and that there is a sufficient gap between the tea light and the bowl. We also recommend using a 4-hour tea light as a maximum.
Bubbling can cause the scent to burn off quicker and therefore not last as long and no one wants that! (Never leave a wax burner unattended)
Incorrect address
We know it happens, but if you see that you have put in the wrong address or missed something out, give us an email straight away at hellodaisyray@gmail.com or message on our Instagram. We can not offer a refund or replacements for an incorrect address, this includes forgetting house numbers and streets, Misspelling one or all of the postcodes.
What delivery options do you have?
We send orders via:
Royal Mail Second Class Signed for - £3.99 (Dispatched in 2-5 business days)
Expedited delivery within England, Wales or Scotland delivered when dispatched is expected in 2 days - Business days are Monday to Friday.
Free delivery on orders over £40 (excluding shipping)
(please note free postage is UK based only!)
How long does it take orders to be despatched?
It can take anywhere from the same day to up to 7 working days to be despatched from us, this can be due to staff illness (I mean there is only two of us) /holidays, peak times (Easter, Halloween, Christmas, and the New Year), and bank holidays weekend. We will keep you updated on any delays so make sure you're subscribed to our emails!
Do you send internationally?
Currently, we only send throughout England, Wales, Scotland, and parts of Ireland. We do have plans to ship internationally in the future.
Are your wax melts safe around pets?
We use fragrance oils in our wax melts instead of essential oils. It’s mostly essential oils that are toxic to pets, but as you will be well aware, pets can develop allergic reactions to anything just as humans can. If your pet has a known sensitivity/allergy to perfumed products, you should avoid them completely, whether made of essential oils or synthetic oils. Some synthetic oils/fragrance oils do have small amounts of essential oils in them, and this is why you must know which ingredients are toxic and check for them on the labels before using them around your animals. On the back of each wax melt will have the CLP which lists the allergens.
How often do you restock?
We restock monthly (things do fly out) make sure to follow our socials for updates and sign up to our emails.
What other ways can I contact Daisy Ray?
You can give us a message on both Facebook (Daisy Ray) Instagram (shopdaisyray). We also have an email hellodaisyray@gmail.com (answered between 8am and 4pm Monday to Friday)
Do you offer gift cards?
We currently offer digital gift cards! Please follow this link, https://shopdaisyray.com/products/gift-card
Once you purchase, an email will be sent to you with your gift card with instructions on how to redeem it at checkout.
GIFT CARDS ARE NOT A PHYSICAL PRODUCT AT DAISY RAY AND DO NOT REQUIRE SHIPPING, MEANING EVEN IF YOU PAY OVER £40 YOU WON’T GET FREE DELIVERY AS THE GIFT CARDS GET DEDUCTED FROM THE TOTAL WHEN SHIPPING IS CALCULATED.